Router/Firewall/Proxy Setup: In order for us to support you remotely, it may be necessary for us to perform a (billable) on-site visit to set up the firewall/router. Please contact us for more information.

Remote Control  Software
: Remote support software is required to be installed on each PC that we will need to provide remote support for. If you need remote control software, please go to our remote control page and purchase the necessary number of licenses. Please note: you can purchase this software through our affiliate page or directly from the developer for the same price. If you need help with this software installation, please contact us.

Speed of Service
: Email and phone support requests will be answered in the order they are received. We provide support Monday through Friday, 9am to 5pm Central time, excluding holidays. Under special circumstances, we will provide weekend/evening support as well. Please contact us for more information.

Pricing subject to change without notice. We reserve the right to change support package offerings without notice.  All support purchases are final, no refunds will be issued.

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